Support tailored to your business
Every client I work with has different requirements, so support is tailored based on the level and scope of assistance needed.
Ad-hoc support is available from £40 per hour.
Ongoing support is offered via retained monthly packages, which provide priority availability and continuity of support.
How ongoing support works
Ongoing support is provided through retained monthly arrangements. This is ideal if you require regular, reliable assistance and would like consistent access to my time.
Retained support ensures:
- Priority availability
- Familiarity with your business
- Continuity and efficiency over time
The most suitable arrangement will be agreed once your requirements are understood.
Ad-hoc support or retained support?
Ad-hoc support is suitable for short-term assistance, one-off tasks, or specific projects.
Retained support is recommended where ongoing or regular assistance is required, as it guarantees availability and allows me to work more proactively within your business.
I am happy to advise on the best option following an initial discussion.
How is time tracked?
I use time-tracking software to accurately record time spent on your work. A time report is provided with your invoice for transparency.
If you are working on a retained arrangement and approaching your allocated hours, I will let you know in advance so we can agree next steps.
Carrying over hours
Retained hours are allocated on a monthly basis and cannot be carried over to the following month. Any unused hours will be lost.
When starting a new working relationship, I may suggest an initial pay-as-you-go period so we can establish the most appropriate level of ongoing support before moving to a retained arrangement.
Waters PA 